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Professional Chemical Supply - Carpet & Floor Care Cleaning Equipment, Chemicals, Parts & Accessories

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Professional Chemical Supply

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Shipping & Returns

 

Store Policies

 

Standard Shipping Rates:

Order before 11am (CST) and most orders ship same day.

Rates for Continental US only.  Call for express delivery options. Customers from Alaska, Hawaii, or US Territories must call customer service at 580-284-6108 for shipping/freight quotes or email sales@prochemsupply.com to request shipping quote.

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*Free Shipping: Additional shipping charges may apply to heavy/oversized items and/or freight items shipping to residential addresses and/or special requirements that may apply such as: chemicals, drop ship, curb service, lift-gate, forklift, etc.

Return policies:

Professional Chemical Supply offers the following Returns Policy:  We want you to be 100% satisfied with your purchase.  We offer a full 30 day money back guarantee (less s/h or actual free shipping/freight charges).  If you're not happy - we're not happy.  Simply return your product, postage/freight paid, and we will gladly issue a refund or exchange (less up to a 20% restocking fee).  Include your name, address, phone # and reason for return.  Refunds take appx 5-7 days for processing. 

To return a direct ship item ordered from one of our network suppliers, please call us for return procedures and a return authorization number.  Most direct ship items will need to be returned directly to the manufacture, freight prepaid before a credit or exchange can be processed.  Customer is responsible for all return shipping and/or freight costs.  Direct ship returns are subject up to a 20% restocking fee less the cost of shipping (actual or free). This amount will be deducted from the amount of your refund.

For return service, send your package to:
Professional Chemical Supply
Attn:  Returns
3 Boulder Creek Dr.
Cache, OK  73527

Damaged or Lost Merchandise Claims:

All of our products are packaged with care, but damage can happen during shipment. All cartons should be inspected upon receipt for both outwards and concealed damage. Any damage is the responsibility of the freight carrier. Shipping damage is not warranted. Shipping claims must be initiated by you. To expedite any potential claim, do not sign for any shipment until you have verified the carton count and done a preliminary inspection for damage. Keep both the shipping container, packing contents and product for inspection or pick-up. Report damage to our customer service department. Claims must be made within 7 days of receiving the shipments.

Payment terms:

Professional Chemical Supply offers several options for processing your order.

Payment: we accept Paypal, Visa, Mastercard, Discover and American Express.
Check: Personal or company checks may be accepted at time of placing an order. The order will ship when the check has cleared – usually within 5 business days.
Financing: We offer financing on min orders of $1000. Financing is offered through our vendor Quick Spark and with approved credit (wac). Simple one-page application. Orders ship upon credit approval and funding, usually within 24-48 hours.

Taxes: Sales tax must be charged on orders shipped to Texas, California, Colorado, Oklahoma, New Jersey, Missouri, Wisconsin, Minnesota, Kansas, Illinois, Vermont, Washington and Florida.

Damaged or Lost Merchandise Claims:

All of our products are packaged with care, but damage can happen during shipment. All cartons should be inspected upon receipt for both outwards and concealed damage. Any damage is the responsibility of the freight carrier. Shipping damage is not warranted. Shipping claims must be initiated by you. To expedite any potential claim, do not sign for any shipment until you have verified the carton count and done a preliminary inspection for damage. Keep both the shipping container, packing contents and product for inspection or pick-up. Report damage to our customer service department. Claims must be made within 7 days of receiving the shipments.

Limited Warranty:

All equipment has been carefully tested and inspected at the factory. It is guaranteed, subject to the terms stated in this warranty, to be free of defects in materials and workmanship. We will repair or replace any parts which, upon examination, prove to be defective in material and workmanship. For warranty claims, call our Customer Service Department.

NOTE:

Electric cable, switches carbon brushes and couplings are excluded from these warranties, but the purchaser is assured meticulous care has been exercised in the selection, assembly and testing of these parts before shipping. This warranty does not apply to damage caused by accident, misuse, negligence, abuse, fire or to any product which has been repaired by other than an authorized distributor or factory personnel. Warranty is void if products are used for any purpose other than that which was intended. Please read instruction manuals and maintenance procedures carefully. Not responsible for pricing errors, prices subject to change without notice. We reserve the right to change model colors and specifications at any time.


*The manufacture(s) and/or Professional Chemical Supply reserve the right to change specifications without notice on all equipment, including but not limited to color, manufacture origination, freight origin, origination of parts, shipping/freight charges, pricing errors, typographical errors, etc.

*International shipping policy:  We offer international shipping to over 200+ countries via Bongo International. Click here for info.